Serenity Realty
Nicole Osstifin
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Privacy Policy

This privacy policy explains how Serenity Realty (“we” or “us”) collects, uses, and discloses personal information about our customers, prospective customers, and visitors to our website at http://www.nicoleosstifin.com. This Privacy Policy includes and incorporates by reference the California Privacy Addendum (below). By using our Website (as defined below), you accept and consent to the practices described in the Privacy Policy.

This Privacy Policy applies to information we collect when you interact with us in person or online via our website. It does not apply to information collected by any third party (including our affiliates and subsidiaries), including through any application or content (such as advertising) that may link to or be accessible from or on our Website. By interacting with us online, you are accepting the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not interact with us online or use our Website. This policy may change from time to time. Your continued interaction with us online after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

1. What Information About Customers Do We Gather?

The information we learn from customers helps us personalize and continually improve your experience on our Website. Here are the types of information we gather.

Information You Give Us: We receive and store any information you enter on our Website or give us in any other way, which might include your name, username, password, email address, physical address, billing address, phone number, fax number, employer name, other demographic information (e.g., gender, age range), and social media information (e.g., username, profile picture). In some cases, we may also collect information you provide about others, such as if you provide information about members of your household. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features.

SMS messaging specifics: in addition to the above, when you opt-in to our SMS messaging service, we collect your mobile phone number and any other information you provide us during the opt-in process. This information is used to send text messages regarding our products, services, and promotions.

By using our SMS service, you agree to receive text messages from us, which may be sent by an automated system. You can opt-out of receiving text messages at any time by replying STOP to our message.

Information We Collect Automatically: We automatically collect and store certain types of information whenever you interact with our Website, emails, or advertisements and other content such as searches completed, properties viewed, properties saved, searches saved, emails opened, and login history. Like many websites, we and our service providers may use cookies, web beacons, and other technologies to collect such information, which may include but is not limited to the type of browser/device/hardware you use, access times, pages viewed, your IP address, and any referring links through which you access our Website.

Information from Other Sources: We might receive information about you from other sources and add it to information we collect about you.

2. How Are Cookies Used?

Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide personalized advertisements on other websites and storage of preferences between visits. For example, we use tracking features from services such as Google AdSense, Google AdWords, and Bing Ads that set a cookie in your browser when you visit our Website or click on one of our advertisements. We also use certain features of Google Analytics to collect data about web traffic, such as Remarketing with Google Analytics, Google Display Network Impression Reporting, DoubleClick Platform integrations, and Google Analytics Demographics and Interest Reporting.

Most web browsers are set to accept cookies by default. If you prefer, you can usually prevent your browser from accepting new cookies, have the browser notify you when you receive a new cookie, or disable cookies altogether through the browser’s Help feature. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. For more information about disabling Flash cookies, see http://www.adobe.com/products/flashplayer/security. Because cookies allow you to take advantage of some of our Website’s essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you may not be able to use our products and services that require you to sign in to an online account.

3. How Do We Respond to Do Not Track Signals ?

Many web browsers support Do Not Track technology, which allows you to automatically transmit a Do Not Track signal or preference to websites you visit indicating that you do not wish to be tracked. We do not currently respond to Do Not Track browser settings or signals on our Website. For more information about “Do Not Track,” please visit https://www.allaboutdnt.com.

4. How Does our Website Use the Information It Receives?

We may use information about you for various purposes, including, but not limited to, the following:

  • Presenting our Website and its contents to you;
  • Providing you with information, products, or services that you request from us
  • Processing your requests and sending you related information and confirmations;
  • Managing your account(s) and sending you updates, security alerts, and support and administrative messages;
  • Communicating with you via social media platforms;
  • Personalizing your online experience and providing advertisements, content, or features that match your profile and interests
  • Monitoring and analyzing trends, usage, and activities;
  • Administering sweepstakes, contests, promotions, and surveys;
  • Legal compliance (e.g., assisting law enforcement and responding to legal/regulatory inquiries);
  • In any other way we may describe when you provide the information; and
  • For any other purpose with your consent.
  • Sending you SMS messages

We may also use your information to communicate with you about products, services, offers, promotions, rewards, and events that may be of interest to you. If you prefer to opt out of such communications, you can do so at any time by contacting our company. You can opt-out of receiving text messages at any time by replying STOP to our message.

5. How Do We Share the Information We Receive?

We share customer information as described below.

Aggregated or De-Identified Information: We may disclose aggregated information about our customers, and information that does not identify any individual, without restriction.

Affiliated Businesses: We work closely with affiliates that follow practices at least as protective as those described in this Privacy Policy.

Third-Party Service Providers: We are committed to protecting your privacy and maintaining the trust you place in us. We do not share, sell, rent, or trade any consumer data, including any personal information or opt-in information, with third parties for marketing purposes or any other reason unrelated to the services we provide. Your information is only used for the specific purposes for which it was collected and in compliance with applicable privacy laws.

Business Transfers: As we continue to develop our business, we might sell or otherwise transfer certain of our assets including to international partners. In such transactions, customer information generally is one of the transferred business assets, and you agree that your information may be transferred in these circumstances; however, information about you remains subject to the promises made in any pre-existing Privacy Policy (unless you consent otherwise).

Protection of Company and Others: We release account and other personal information when we believe release is appropriate to comply with the law, to enforce or apply our Terms of Use and other agreements, to facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or disposal of all or part of our business or assets, or to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy.

With Your Consent: We may also share information about you in other ways and for other purposes, with your consent.

6. How Secure Is Information About Me?

We use industry standard practices to protect your personal information, including use of Transport Layer Security (TLS), which protects the data transmitted between you and our Website.

Unfortunately, no website, database, or system is completely secure, and we cannot guarantee the security of your personal information. It is important for you to protect against unauthorized access to your account and to your computer. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Be sure to sign out of your account when you are finished using a shared computer. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Website.

7. What Should I Know About Third-Party Advertisers and Links to Other Websites?

Our Website might include third-party advertising and links to other websites. When you click on links on our Website, they may direct you away from our Website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.

8. What About Social Media Platforms and Plugins?

We may interact with you on multiple social media platforms (e.g., Instagram, Twitter, Snapchat, Facebook). If you contact us or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this Privacy Policy as well as the privacy policy of the social media platform you use. We may display targeted advertisements to you through social media platforms. See the policies of each social media platform for additional information about these types of ads.

9. What Options Do I Have Related to Information About Me?

We strive to provide you with choices regarding the personal information you provide to us.

We have created mechanisms to provide you with the following control over your information:

Online Account Information

You may update, correct, or deactivate your online account at any time by logging into your account and navigating to the applicable page.

If you choose to deactivate your online account, please note that we may retain certain information about you for legitimate business purposes or as required by law.

Promotional Communications

If you do not wish to receive promotional communications from us, you can opt out of such communications at any time by following the instructions provided in those communications or contacting us via email or phone.

Unless otherwise provided by law, this opt out does not apply to information you provide to us or we send to you as a result of a service experience or other interaction you have with us.

Cookies

The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer.

If you disable or refuse cookies, please note that some parts of our Website may then be inaccessible to you or not function properly.

Are Children Allowed to Use our Website?

If you are under 18, you may use our Website only with the involvement of a parent or guardian.

We do not knowingly collect personal information from children under the age of 13 without the consent of the child’s parent or guardian.

If we learn we have collected or received personal information from a child under the age of 13 without verification of consent of the child’s parent or guardian, we will delete that information.

We do not sell products or services for purchase by children.

California Privacy Rights

If you are a California resident, please see our California Privacy Addendum (below), which describes certain rights that you may have under the California Consumer Privacy Act (CCPA) and other California statutes.

Canada Anti-Spam Law (CASL) Notice

If you are in Canada, please note that by providing an email address to us on our Website or by any other means, you provide express consent to receive emails from us or from our clients.

10. What About Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on our Website.

11. Contact Us

If you have any questions regarding this privacy policy or our use of your information, please contact us at

Serenity Realty
Address:
1910 Indian Wood Circle
Maumee, Oh43537
Phone: 419-290-4065
Website: Contact Form

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What my clients are saying  

Nicole is the best real estate agent hands down ??we were able to get a house , a great lender from her recommendation, and got it for cheaper than asking price in this market and overcame obstacles that came our way that we were not expecting at all

 

~ A.S.

Home buying process is not the easiest, especially for first time buyers. On top of that, we were buying a home in a location we don’t currently live in, this made it even more challenging. Our experience was somewhat rocky between working things out with the builder, back and forth with our lender, driving up and down several times during the process, almost having to push closing, but one person who consistently helped us smooth out kinks every time was Nicole. Her being local to the area was the least of her strengths. She’s delightfully quick to respond, even if sometimes just to say ‘yup I’m on it’ (trust me it helps when you’re anxiously waiting on four different people to follow up with you), super helpful with any questions, requests to reach out to sellers and gather responses from them, help with inspections and provide guidance on certain things that come with experience. If you’re in the Toledo area, we would 10/10 recommend! Thanks, Nicole!

 

~ Hannah Welch

Nicole did a super job in handling the sale of my mom's house! It sold in 2 days for over our asking price. A previous realtor had it for 6 months and kept telling me to reduce asking price. Thank you Nicole. The extra will help in my mom's assisted living costs!

 

~ Laura McKenzie

Nicole is an incredible realtor who assisted me over a period of 3 years to find and purchase the home I was looking for. Her knowledge of the market and neighborhoods was a big help. She took the time to educate me on the pros and cons of each home that we looked at and the benefits of some compromises. Nicole has also developed relationships with a team of professionals who can complete home inspections quickly, work on loan approvals over the weekend, etc. This was a huge help to me in my home buying experience. If you are looking for a home or selling a home in the Toledo metro area, Nicole should be your realtor. She will do a fantastic job like she did for me. Thank you, Nicole!

 

~ Tom Rosin

Nicole Was very responsive to any questions I had regarding the best way to get the house ready to sell. She was very reliable in terms of getting the house on the market and selling it quickly. The house sold within the first week. It was on the market.

 

~ Rick Cullman

Nicole was unbelievably helpful and wonderful to work with. She always had a positive attitude and a can-do spirit which was reassuring to me. She made the entire process - from beginning to end - amazingly easy. I will always recommend Nicole to anyone who may be looking to buy or sell a home in the Toledo area.

 

~ MistrSteve100

Nicole was very patient and hard-working. As a first-time home buyer, I was very apprehensive with the process but she made sure to explain everything. She worked tirelessly to get my offers in on time and get the details of the homes I was looking at. She kept my best interests in mind and checked in several times after the sale was completed as well. Would highly recommend to any friends or family as well as first-time buyers/experienced buyers, alike!

 

~ Matt Rico

Nicole is amazing, thank you so much for helping find a wonderful home for our family and supporting us through our move.

 

~ Jo Brumback

We initially started our search with another realtor from another company. This proved to be problematic. A Friend of ours pointed out her daughter was a realtor for Serenity. We contacted Nicole and she responded back promptly. We requested a couple of showings of homes we were possibly interested in and she immediately was able to get us in. As luck or fates would have it, the first home we saw turned out to be the one we wanted. Nicole was there through every step of the home purchase. She answered any and all questions we had and did a lot of leg work to find us some answers. She was great during the final phase of purchase after issues were found during inspections, Nicole was there to prompt the other sellers into badly needed repair. I would highly recommend Nicole to any and all looking to purchase a home.

 

~ Sir Jack

Nicole was wonderful and a real pleasure to work with! Always great communication and very helpful when we had questions about any step along the way and very flexible with timing. Most importantly she laughed at all my dad jokes, I mean obviously because they’re all hilarious! We hope to not have to move again for a long time but if/when we do we will absolutely look to work with Nicole and Serenity again! Positive Responsiveness, Quality, Professionalism, Value

 

~ Nicholas Clere

Nicole was excellent! I am a first time homeowner and she was patient and extremely helpful! She negotiated an amazing deal and always did so in my best interest. I would highly recommend her to anyone looking to buy or sell.

 

~ Nathaniel Hursh

I had the wonderful opportunity to work with Nicole Osstifin while selling my home FSBO (for sale by owner). Nicole brought her client (buyer) to view my home. She was very friendly and handled the visit with extreme professionalism. After the offer was presented and accepted, I became very impressed with her high level of integrity and straight-forward, clear communications. She handle the entire transaction from offer to the closing table with utmost efficiency and timely status updates. Even though I was not prepared to sell through a Realtor, I am completely satisfied working the transaction with Nicole and would do it again!

 

~ Robin Horvath

Nicole Osstifin of Serenity Realty is fantastic! In the beginning of our search for the right realtor, we were bombarded with text messages, phone calls and emails from salesmen that wanted our business. Nicole was never pushy and understood that we needed to take our time, researching, before we jumped in with both feet. As a first time home buyer, we had a lot of questions and Nicole took the time to explain everything to us, big and small. When we found the perfect home, Nicole guided us through the process and advocated for us when things became stressful and confusing. If you are looking for a compassionate, experienced and understanding realtor that will take the time to treat you as a person, you need to hire Nicole. I know I will be referring her to everyone and definitely use her again when the times to purchase or sell our next property.

 

~ Nicole Davies

Nicole was amazing!! Helped me find my forever home! Handled all situations that arose with professionalism and used her expertise to help guide me. I had a lot of questions being that this was my first time purchasing a house. She was always available and took the time to explain every little detail.

 

~ Misty Hendricks

Nicole was amazing and super fast to get us appointments to view houses! She sent us a listing for a great house, we asked to view it and she had the appointment made for that same day! We ended up putting in an offer that night and it got accepted that next morning!!

 

~ Allyson Burke

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